Terms of Service

Please read these terms of service carefully before using our services. By using our services, you agree to be bound by these terms of service.

1. Scope of Service

Elevate IV Drips is a mobile IV drip service that offers intravenous nutrient and hydration therapy and intramuscular/subcutaneous booster shots to clients at their preferred location, or at one of our partner clinics. Our services are not intended to diagnose, treat, cure, or prevent any medical conditions and we do not guarantee specific results.

2. Cancellation, Rescheduling and Refund Policy

We require a minimum of 24 hours notice for cancellation or rescheduling of appointments. Failure to provide adequate notice may result in a cancellation fee of 50% of the total service charge or forfeiture of any deposit payment. If we are unable to provide service due to circumstances beyond our control (e.g. severe weather conditions), we will make every effort to reschedule the appointment at no additional cost. Treatments are non-refundable once they have been administered. Treatment packs purchased in advance are non-refundable. We may, at our discretion, refund treatments purchased in a treatment pack in circumstances where remaining treatments cannot be administered — the discounted treatment pack price will be void and treatments administered will be billed at the single treatment price. Any remaining amount in credit may be refunded.

3. Placeholder Bookings

Booking online is a booking request. It does not guarantee that a specific treatment or service will be provided. This is to make it easy for you to indicate your preferred treatment/service. If our healthcare professionals assess that your preferred treatment or service booked is not suitable, you may be offered an alternative treatment or service that is tailored to your needs. If our healthcare professionals assess you to be unsuitable for any treatments or services, or treatment/service provision is contraindicated, your booking will be cancelled and your deposit will be refunded if this is due to circumstances beyond your control. If contraindications were not disclosed to us by you in your intake form, your deposit payment will not be refunded,

4. Additional Mobile Service Fees

For clients located more than 25 minutes driving time from Sydney CBD, an additional distance fee will be charged. Parking fees incurred while providing the service will also be passed on to the client. Additionally, any parking fines received while providing the service will be passed on to the client. Please get in touch to find out what your distance fee is for your specific location if you’re further than 25 minutes driving from Sydney CBD.

5. Risks and Complications

Clients must understand that there are inherent risks associated with any medical procedure, including intravenous nutrient therapy and intramuscular booster shots. Possible complications may include, but are not limited to, bruising, infection, bleeding, renal complications, fluid overload and allergic reactions. We recommend that clients consult with their medical doctor prior to receiving our services.

6. Abusive Behaviour

Our Registered Nurses are healthcare professionals, and must be treated respectfully. Abusive or violent behaviour toward our Registered Nurses or any other third party or member of staff will result in an immediate cancellation of your booking, and 100% of the fee for the service you booked will be deducted from the credit card on your file. Registered Nurses attending mobile services are equipped with duress alarms which trigger a police response to their location when activated.

7. Privacy

We are committed to protecting the privacy of our clients. All personal and medical information obtained during the consultation and treatment process will be kept confidential and will not be shared with third parties unless required by law.

8. Consent

Clients must provide informed consent prior to receiving any of our services. By using our service, clients acknowledge that they have read and understood these terms of service and consent to receiving intravenous nutrient therapy and/or intramuscular booster shots. We require all new clients to sign an informed consent form on the day of their first treatment, where our healthcare professionals will explain the risks and complications in detail to you. If you do not wish to go ahead with your treatment, we are happy to refund your deposit at this stage and cancel your appointment. We encourage you to get in touch with us prior to your appointment if you have any queries or concerns.

9. Governing Law

These terms of service shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms of service shall be resolved exclusively by the courts of New South Wales, Australia.

If you have any questions or concerns regarding our terms of service, please contact us at hello@elevateivdrips.com.au.